Update on COVID-19
Dear customers, partners, friends,
Today we are all facing a global crisis with COVID-19 and we are writing to share our commitments to the safety of our communities and the services we bring to our customers and partners worldwide.
With offices located in Europe, Asia, and the United States, our company is following the recommendations given by the different local authorities to ensure the health of our close ones, staff, and business peers. As of yesterday, and until further notice, our teams will no longer travel and our HQ in France, as well as our regional offices in Belfast, Miami and Kuala Lumpur are no longer accepting visitors. We have also asked that most of our staff work from home - where we have ensured they are fully equipped and available for customers via email, phone or virtual meetings.
Our corporate and local teams are monitoring the situation related to cancelled tradeshows such as CABSAT, NAB, MPT, and Broadcast Asia, along with customer meetings. We are currently preparing digital experiences to enable us to continue our business engagements in these challenging times.
In the meanwhile we will continue to process orders and ensure their production and delivery thanks to our Production and Logistic departments which will remain in operation - while following a strict implementation of the government’s safety recommendations. We are committed to deliver the same level of quality as usual, however, please understand that deliveries may be postponed or take longer than usual for some of our products. This is mainly due to the ongoing situation in China and its impact on the electronic production industry. However - we are confident that our supply of inventory will meet most needs.
We will keep you informed as the situation evolves. In the meanwhile, feel free to contact your local sales manager, project leader or technical support team. In addition to your existing WorldCast Systems contacts, you can reach our teams via the email addresses below:
- Technical Support / RMA: https://www.worldcastsystems.com/c27p68/
- Sales: firstname.lastname@example.org
- Other questions: email@example.com
Our team is doing its best to minimize the impact of the current crisis. Business continues and our staff is onboard to ensure service continuity.
We wish you continued good health and thank you for placing your trust in us.
Christophe Poulain & Nicolas Boulay
WorldCast Group | WorldCast Systems & CONNECT