FAQ

Our teams are available during the following hours:

• France (Headquarters – Paris time):
  Monday to Thursday: 8:30 – 17:30
  Friday: 8:30 – 16:30

• USA (Miami, FL – Eastern time):
  Monday to Thursday: 8:30 – 17:30
  Friday: 8:30 – 16:30

For urgent technical issues outside these hours, please refer to your support agreement or contact your WorldCast representative for assistance.

Yes. As an ISO 9001-certified company, WorldCast continuously gathers customer feedback to enhance our products. Depending on your project’s requirements, we can evaluate and develop custom features or specific adaptations to meet your needs.

WorldCast has offices in France (Bordeaux) and the USA (Miami, FL), supported by a strong network of trusted distributors and partners worldwide.

Please contact us, and we’ll connect you with the representative or distributor nearest to you.

Exact lead time depends on the product type, power level, options/licenses, and stock. If the product is in stock, it can typically leave our factory within 8 working days. For lead times for the products not in stock, please contact us for more information.

Pricing depends on the power level and configuration of your transmitter. For cost-effective solutions, please visit our Ecreso FM Packs page, which offers competitive prices across different power ranges.

For 5 kW and 10 kW models, or for customized configurations, please contact us directly for a personalized quote.

Yes. Our products are designed and built to last, and we stand firmly behind their quality. Each product comes with a warranty for your peace of mind.

• Within Packs (see Pricing & Offers): You benefit from enhanced warranty coverage depending on the selected Pack level and included products.
• Outside of Packs: All products include a standard 3-year warranty, with the option to extend coverage to 10 years for long-term protection.

Please visit our Pricing & Offers page which provides information on a number of products. For all other pricing, please contact us.

WorldCast Systems typically ships from its main hubs.

• Americas: From the US office in Miami, FL.
• Rest of the World: From the Headquarters in Mérignac (Bordeaux-Métropole), France.

Exact ship‑from location can depend on the product and stock availability.

Power consumption varies by product. You can find detailed specifications in each product brochure available in our Documentation Center. Rest assured, all WorldCast products are engineered for high performance and energy efficiency.

You can download detailed product manuals and quick starts from My Account on the WorldCast Systems website.

Create an account and sign in:  https://support.worldcastsystems.com/

Yes, absolutely. You can request a personalized demo by contacting WorldCast and specifying the product you’re interested in. We’ll be happy to arrange it for you.

You can also explore some of our products online:

• Kybio: Request 1-month free trial here.
• Ecreso FM AiO Series: Access the interactive Web GUI demo directly here.

Yes. Many WorldCast solutions are vendor-agnostic and standards-based, enabling seamless integration with third-party equipment:

• Kybio: Designed as a multivendor monitoring platform, Kybio integrates with hundreds of brands and device types—particularly via SNMP—making it ideal for supervising mixed environments.
• APT Codecs & MPXoIP Solutions: Fully interoperable through SIP/N/ACIP protocols and standard IP networking features. Our proprietary SureStream and SynchroStream technologies operate over standard IP links for reliable transport.
• Ecreso FM Transmitters: Include built-in decoders and standard interfaces, ensuring easy integration within broader studio–transmitter chains.

For compatibility confirmation, please contact us with details about the specific WorldCast product and the third-party device or protocol you plan to use.